NeuralPathway Inc. ("NeuralPathway," "we," "us," or "our") respects your privacy and is committed to protecting personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario. This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and what rights you have regarding your personal information when you visit neuralpathway.one, enrol in our vocational neural network training programmes, communicate with us, or use our learning platforms.
1. Accountability
NeuralPathway Inc. is responsible for personal information under our control. We have designated privacy accountability practices and appointed contact channels for privacy enquiries. You may reach our privacy team at [email protected] or by mail at 1 Hunter Street East, Suite 404, Hamilton, ON L8N 3W1, Canada. General enquiries may also be directed to [email protected] or +1 (905) 555-2914 during office hours (Monday–Friday, 09:00–17:00 Eastern Time). Our Business Number is BN 834591726RC0001.
2. Identifying purposes
We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Primary purposes include:
- Responding to contact form submissions, pathway course enquiries, route advisory requests, corporate upskilling enquiries, and general inquiries
- Processing programme enrolment, tuition payments, and cohort scheduling
- Delivering instructor-led neural network and deep learning training, including live online cohorts, hybrid Hamilton sessions, and self-paced pathways
- Issuing completion certificates and maintaining training participation records
- Providing alumni office hours and post-completion communications to graduates who opt in
- Operating and improving our website, learning management tools, and internal administrative systems
- Complying with legal obligations, resolving disputes, and enforcing our Terms of Service
- Protecting the security and integrity of our platforms, learners, and staff
We will identify the purpose of collection at or before the time personal information is collected. If we intend to use personal information for a new purpose not previously identified, we will seek your consent unless otherwise permitted by law.
3. Consent
We rely on your knowledge and consent for the collection, use, and disclosure of personal information, except where inappropriate or permitted or required by law. For example, our contact form requires explicit consent via the consent_pipeda checkbox before submission — this checkbox is not pre-checked. By enrolling in a programme, you consent to collection and use of information necessary for training delivery. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain services — for instance, we cannot deliver cohort instruction without contact information and enrolment records.
4. Limiting collection
We limit collection of personal information to what is necessary for the identified purposes. Information we may collect includes: full name, email address, phone number, mailing address, employer name (for corporate upskilling), educational background and prerequisite self-assessment, payment and billing information, cohort participation records, assignment submissions, communication logs, technical log data from website visits, and cookie preference records. We do not collect personal information indiscriminately or under false pretences. Honeypot fields on our contact form help reduce spam without affecting legitimate users.
5. Limiting use, disclosure, and retention
We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law. We may disclose personal information to:
- Service providers who assist with payment processing, email delivery, hosting, learning platform operations, and analytics — under contractual obligations to protect information and use it only for specified purposes
- Professional advisors such as accountants or legal counsel when necessary
- Government authorities when required by applicable law, court order, or regulatory process
- Successors in the event of a merger, acquisition, or sale of assets, with continued protection of personal information
We do not sell personal information to third-party marketers. We retain personal information only as long as necessary to fulfil identified purposes or as required by law. Enrolment records and certificate documentation are typically retained for a period consistent with vocational training record-keeping requirements and tax obligations. Contact form submissions are retained for a reasonable period to address enquiries and maintain business records.
6. Accuracy
We endeavour to keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is used. You are encouraged to notify us of changes to your contact details, employer affiliation, or other relevant information by emailing [email protected]. We will correct inaccuracies upon verified request where appropriate.
7. Safeguards
We protect personal information with security safeguards appropriate to the sensitivity of the information. Measures include access controls limiting staff access to personal information on a need-to-know basis, encrypted transmission where appropriate for web forms and learning platform authentication, secure hosting on Canadian and North American infrastructure, and regular review of our security practices. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we work to reduce risk proportionate to the data we hold.
8. Openness
We make information about our privacy policies and practices readily available on this page. Related documents include our Cookie Policy, Terms of Service, and Legal page. Questions about our privacy practices are welcome at [email protected].
9. Individual access
Upon written request, we will inform you of the existence, use, and disclosure of your personal information and provide access to that information, subject to limited exceptions permitted by law — such as information protected by solicitor-client privilege or disclosure that would reveal personal information about another individual. Access requests should be sent to [email protected] with sufficient detail to verify your identity. We will respond within a reasonable timeframe as required by PIPEDA. If we deny access, we will provide reasons subject to legal restrictions.
10. Challenging compliance
You may challenge our compliance with these privacy principles by contacting [email protected]. We will investigate complaints and respond appropriately. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario, depending on the nature of your concern and applicable jurisdiction.
11. Website and technical data
When you visit neuralpathway.one, we and our service providers may automatically collect certain technical information including IP address, browser type, device type, operating system, referring URLs, pages viewed, and timestamps. This information helps us maintain website security, diagnose technical issues, and understand aggregate usage patterns. Cookie and local storage practices are described in our Cookie Policy. Cookie preferences are stored for six months unless you clear browser storage earlier.
12. Learning platform data
Enrolled learners interact with learning management systems, video conferencing tools, and assignment submission portals. These platforms may collect participation data such as login timestamps, module progress, quiz results, lab submission metadata, and instructor feedback. This information is used to deliver training, assess milestone completion, issue certificates, and improve curriculum design. Learners should not submit sensitive personal information unrelated to coursework through assignment portals unless explicitly required for a capstone project scope.
13. Corporate upskilling clients
When organisations engage NeuralPathway for corporate upskilling, we may collect business contact information for authorised representatives, team roster details necessary for cohort administration, and aggregate completion reporting. Corporate clients are responsible for ensuring they have appropriate authority to provide employee information for training enrolment. Separate data processing terms may apply to enterprise engagements and will be provided during contracting.
14. Cross-border processing
While we prioritise Canadian and North American hosting infrastructure, some service providers may process data in the United States or other jurisdictions. When personal information is transferred outside Canada, we take steps to ensure comparable protection through contractual safeguards and provider selection criteria. Details of subprocessors may be provided upon request to [email protected].
15. Children's privacy
NeuralPathway programmes are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under sixteen years of age without appropriate parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us promptly so we can delete it.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through our website or direct notice where appropriate. Continued use of our services after updates constitutes acceptance of the revised policy, except where further consent is required by law.
17. Contact
NeuralPathway Inc.
1 Hunter Street East, Suite 404
Hamilton, ON L8N 3W1, Canada
Privacy: [email protected]
General: [email protected]
Phone: +1 (905) 555-2914
BN: 834591726RC0001